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Hotline +377 99 90 52 90

Right of cancellation

 3. Cancellation instructions

Right of cancellation

You have the right to withdraw from this contract within 14 days without giving any reason.

This period begins on the day of receipt of the goods by you or a party appointed by you other than the shipping contractor.

To cancel your order, you must notify

2, Boulevard D'Italie 
98000 MONACO
Phone: +377 99 90 62 40

of your decision by post or e-mail, stating clearly that you wish to withdraw from the contract. To do this, you can use the enclosed cancellation form.

To cancel an order, it is sufficient to notify us within the cancellation period.

Effects of cancellation

In the case of effective cancellation, we shall refund you all moneys received, including shipping costs (with the exception of additional costs that have arisen from your decision to opt for a delivery method other than the offered, cheaper standard shipping method) within maximum 14 days from the date at which we have received your cancellation notification. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly requested otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the refund to you until we have received the returned goods or proof that the goods have been returned, whichever is the earlier.

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the date of your order cancellation. The deadline is met if you dispatch the goods before the period of 14 days has expired.

All direct costs for the return of the goods shall be paid by you.

In the event of deterioration of goods, you are only required to pay compensation if the deterioration is the result of any product use that goes beyond the inspection of characteristics and function.

– End of cancellation instructions –


Exceptions: The right of cancellation shall not apply to

  • goods that, due to their properties, are unsuitable for return delivery, and audio, video and software products where the packaging seal of the storage device has been broken by the purchase,
  • goods that have been produced according to customer specifications or that have been customised to meet individual requirements or
  • delivered goods, which for health or hygiene reasons are not suitable for return, if their seal was removed after delivery, i.e. unsealed goods, if it is evident that the goods were tried on or tried out.

Returns handling: To ensure speedy handling of you cancellation, we kindly ask you to return the goods in the original packaging including all packaging parts, or in other suitable transport packaging. We recommend requesting a signed receipt for the goods from the shipping company service handling the return. This receipt should be kept until the returns procedure is completed. Please note that the


Pensato & Cie – Cancellation form

(To cancel your order, please complete the form and return it to us.) 

Send cancellation form to:

Pensato & Cie

74, Boulevard D'Italie 
Monte-Carlo Sun

98000 MONACO


We/I (*) herewith cancel the purchase order of the following goods








Date of order (*)/receipt of goods (*): ____________________________________________


Order no.: ________________________________________________________


Name(s) of consumer(s): ____________________________________________


Address of consumer(s): __________________________________________________________






Date, signature of consumer(s)

(*) please cross out sections that do not apply.