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5. Payment terms and retention of title

5.1) Upon entering into a purchase or service contract, the customer is obliged to pay the purchase price, service fee or licence fee.

5.2) The preferred method of payment is by credit card. For payment by credit card, the customer authorises Pensato & Cie to deduct the amount due from his credit card or by means of online banking transfer. Alternatively, we accept Prepayment.

5.3) Until full payment is made, the goods and service remain the property of Pensato & Cie. In the event that the purchase price is not paid in full, the customer must inform Pensato & Cie immediately and in writing of this fact. This also applies to cases where the goods are subject to claim by a third party or are otherwise exposed to interference by a third party. In goods subject to retention of title are resold, the customer agrees to assign all claims from the resale to Pensato & Cie, irrespective of whether these have arisen prior to or after processing of the goods.


6. Shipping and delivery terms

If goods are to be shipped to the customer's delivery address, the customer shall pay all delivery costs and import duties, where applicable. Delivery is by Delivered Duty Unpaid (DDU). The packaging and/or shipping costs can be calculated by the customer online when placing the order from the online shop.